Shipping policy

Processing and dispatch
Orders are dispatched within 1–2 business days of purchase. You'll receive a tracking number by email once your order is on its way.

Delivery
Deliveries within the UK are fulfilled by our courier partners, primarily Evri. Once an order has been dispatched, delivery timescales and the physical delivery of the parcel are handled by the courier. Estimated delivery is typically 2–5 business days after dispatch, though this can vary during busy periods.

Delivery address
Orders are shipped to the delivery address provided by the customer at checkout. Please ensure this is correct before ordering, as we cannot be responsible for parcels sent to an incorrectly entered address.

Delayed or failed deliveries
If a courier is unable to deliver, or a parcel is delayed beyond the expected window, we will work directly with the courier to resolve the issue. This may include raising a claim with the courier on your behalf. In the event a parcel is confirmed lost by the courier, we will arrange a replacement or full refund.

Getting in touch
If your order hasn't arrived within the expected timeframe, please contact us and we'll look into it straight away.